effant Buyer Terms

DRAFT for legal review — not yet in effect. Items in [brackets] are open decisions or placeholders.

Version: 2026-10-23-draft

These terms are an agreement between you (the "Buyer", the business using effant) and Effant LLC ("effant", "we").

1. What effant is

effant is a marketplace for software built by vetted independent developers ("Sellers") for food service businesses. effant vets Sellers, reviews every listing, processes your payment, connects you to the software you buy, and backs purchases with the effant guarantee. The software itself is provided and operated by the Seller, who is the merchant of record for your purchase.

2. Your account

You must give accurate information about yourself and your business, keep your sign-in secure, and use effant for your business. You are responsible for activity under your account.

3. Buying software

• Each listing shows a price to own (paid once) and/or a monthly maintenance price.
• Paying the price to own gives your business a perpetual, non-transferable right to use the software you bought.
• Monthly maintenance covers hosting, updates, and support from the Seller. You can stop maintenance at any time through effant; it ends at the end of the current month you have paid for.
• When maintenance ends, because you stopped it or because a maintenance payment couldn't be collected, the Seller keeps the software running for you for 30 days so you can export your data or move it. After that the software stops working for you unless you restart maintenance or host it yourself. effant reminds you before then.
• You can restart maintenance at any time, including after the software has stopped, at the listing's current maintenance price.
• If you paid a price to own, you keep your license. If the listing offers a self-hosting package, you can request it during those 30 days and run the software on your own hosting, for your own business only. You are then responsible for hosting, security, backups, and updates; Seller support and the effant guarantee don't cover problems with a copy you host.
• Plans without a price to own include no self-hosting license: your access ends after those 30 days unless you restart maintenance.
• Your data is always yours. You can export it from software bought on effant, including after maintenance ends.

4. Getting set up (the effant handoff)

When you open software you bought, effant signs you in and, with your permission, shares the business information you entered on effant (such as your business name, hours, menu, and staff contacts) and your setup answers with that Seller, so the software is ready to use. Sellers may use that information only to provide the software to you.

5. Support

Request help through effant. The Seller must respond within 2 business days. If they don't, or you are not satisfied, effant will step in.

6. The effant guarantee

• You can request a refund within 10 days of any payment.
• effant reviews each request individually and decides whether to refund. Refunds are generally granted when the software fails severely to work as described in the listing you saw when you bought it, or when the listing or effant's description was materially false or misleading.
• Changing your mind, or finding the software harder to use than expected, is generally not enough on its own. In those cases effant will help you get support or setup help from the Seller first.
• A refund of the payment that bought the software ends your ownership. A refund of a later maintenance payment stops maintenance, and you keep what you own.
• effant keeps a copy of each listing as you saw it at purchase, and considers your support history and use of the software when deciding.
• Please contact effant before disputing a charge with your bank, so we can resolve it quickly.

7. Custom work (requests)

• You can post a request for custom software to every developer on effant, or send it directly to one developer. The first approved developer to take a board request gets it.
• When a developer takes your request, you have 48 hours to pay a deposit of half the price, or to release them. They start once the deposit is paid.
• When the developer delivers, you have 7 days to approve the work or report a problem. If you do neither, the work is approved automatically. When the work is approved, the other half is charged to the card you used for the deposit.
• If you report a problem, effant reviews the request, the delivery, and your messages, and decides whether to release the payment, send the work back to the developer, or refund your deposit. Nothing more is charged while effant reviews it. If the developer cancels after your deposit, you get the deposit back in full.
• Ownership: unless your request is marked exclusive, the developer keeps ownership and you receive a perpetual, non-transferable license to use the work for your business; the developer may offer the same software to others, but never with your data or branding. If your request is marked exclusive, the delivered work becomes yours once both payments are made.
• Keep requests, messages, and payments on effant: the guarantee and both of your track records depend on it.

8. Acceptable use

Don't resell or share software you bought outside your business, interfere with effant or a Seller's software, or misuse other people's data.

9. Disclaimers and liability

[To be drafted by counsel. Will state that Sellers, not effant, provide and are responsible for the software, and will limit effant's liability, subject to the effant guarantee.]

10. Changes

effant may update these terms. We will tell you before material changes take effect, and may ask you to accept the new version.

11. Governing law

[State and venue to be decided.]